Joined Up Telecoms – One number, better connected

16 Jul

This is a guest post by Tim Pakenham of 9 Dots Consulting, our Corporate Partner for telecoms.


One innovation in telecoms which can prove invaluable to letting agents is unified mobile and office telephony.

This innovative service fully integrates fixed line, mobile, desktop and tablet connectivity all on one system. It enables customers, employees and suppliers to seamlessly connect to your business whether you’re in the office or on the move. And with a single supplier, you’ll save valuable time and money. With this solution there is no need for separate landline and mobile numbers. You can get one number that appears to your customers, letting you make or take calls from any phone – wherever you are. The added feature is that you can share a single voicemail box for all your numbers meaning that no call is truly missed.

How does unified telecoms work?

It works through a state of the art Hosted VoIP phone system which moves your number into the cloud, allowing the geographical ties of the telephone exchange to be removed. This functionality is available through the use of VoIP technology which the majority of business are now turning to due to the low upfront costs associated and the fact that this can be incorporated alongside upgrades to your office broadband line.

In the past these system have struggled due to poor internet connections, however, thanks to the increased roll out of super-fast fibre businesses can now have access to a cost effective and fast connection which is enabling business to benefit from the increased functionality of VoIP technology.

This Hosted VoIP system is ideal for businesses with up to 10 or 15 connections.

And for larger businesses?

For those businesses which may require a slightly larger telecoms set up, many are turning to SIP based telephony which replaces ISDN 2 and ISDN 30. Firstly, this is due to the increased functionality and scalability of SIP but also importantly because BT are going to be turning off the ISDN circuits by 2025 business. Therefore, business need to start to think about what changes need to be made.

Financial Assistance

Now has never been a better time to look into this due to the £3,000 broadband voucher scheme which provides funding to upgrade internet connections and is due to run out by the Autumn.

 Find out More About 9dots Consulting

9dots Consulting are our telecoms partner. Based in Edinburgh, the Lothians and Fife, they specialize in bespoke solutions for SME to Sub Corporate level businesses across Scotland and the UK delivering a “best fit” package to accommodate fixed line, broadband connectivity and mobile connections.

To find out how 9 Dots Consulting can help you get access to the Government Connectivity Grant, click here. Or you can call Tim Pakenham on 0131 3000 107 for any information about unified telecoms.